Status names on the page may differ depending on the refund method or system version. Here is what the common ones mean:
Tax refund record statuses
- Pending: waiting for you to go through the customs check when you leave Japan so the tax refund can be approved
- Approved: customs confirmation is complete, and the refund amount has been added to your wallet balance. Please tap "Withdraw" within 180 days after approval. After you withdraw, this record still shows "Approved". Check your withdrawal progress on the Wallet page.
- Rejected: this purchase doesn't qualify for a tax refund, and the amount won't be added to your balance
- Cancelled: the transaction was cancelled or the item was returned in store before customs confirmation, so it no longer qualifies for a tax refund
- Refund Expired: you didn't withdraw within 180 days after approval, so the refund is forfeited and can no longer be processed
Wallet withdrawal progress
- Withdrawal Initiated: you have submitted a withdrawal and your refund is being processed. Arrival time varies by refund method.
- Refund sent: Ocean or a partner institution has sent your refund. It may still take some time to arrive, and the amount you receive may vary with exchange rates.
- Refund returned: the withdrawal couldn't be completed, and the money has been returned to your wallet balance. Please check your refund method and withdraw again.
Notices that need your action
- If the page says "Please enter your refund method to proceed", or says your current refund method doesn't support withdrawals or doesn't support combining multiple refunds into one withdrawal, register or change your refund method as prompted.
- When your wallet balance is about to expire, the page shows the expiring amount and date. Please withdraw before then.
- If you haven't completed identity verification yet, the system will first guide you through it, and then show your tax refund records.
For the exact meaning and next steps, check that record's page. If you have any questions, please contact customer support.