What should I do if I haven't received my refund after customs confirmation?

First, please check:

1. Whether the refund shows in your Ocean Wallet, and whether you have completed the "Withdraw" step
2. Whether you have registered a valid refund method, and whether the withdrawal progress in your wallet shows "Withdrawal Initiated", "Refund sent", or "Refund returned"
3. Whether your credit card or bank statement shows a refund, credit, or transaction reversal
4. Whether the refund was credited in a different currency
5. Whether the period you are checking covers the full processing time after customs confirmation

If you still can't find it, please contact customer support and, if possible, provide your Ocean account, purchase record, customs confirmation date, and a screenshot of your refund status.