To return an item or cancel a transaction, please follow the return policy of the store where you bought it.
- Returned or cancelled before customs confirmation: the purchase will no longer get a tax refund, and its tax refund record in Ocean will be cancelled.
- Returned after customs confirmation (a green result): Ocean will still refund the consumption tax on that purchase as usual, and the amount already added to your Ocean Wallet can be withdrawn as normal. In this case, the store may refund only the pre-tax price of the item. Thank you for your understanding.