First, save a screenshot of the current page and make sure your internet connection is working.
You can close the page and log in again, but please don't submit over and over. If the information you entered is gone after you log in again, please contact customer support and provide the following if possible:
- Your Ocean account
- The store where you made the purchase
- The purchase date and approximate time
- A photo of the full receipt
- A screenshot of the page where the problem occurred