If the date of arrival doesn't match 3 times in a row, verification switches to using your purchase amount. If the purchase amount also doesn't match 2 times in a row, identity verification is locked, and the lock is not lifted automatically.
Tap "Submit appeal materials" on the page and upload a receipt, a payment screenshot, or a photo of the items you bought (up to 3 images). We will complete our check within 3 business days and notify you.
You can also contact customer support and, if possible, provide your Ocean account, name in English, the store and purchase date, the full receipt, and a screenshot of the error page. For details such as your passport number or date of birth, please send them using the secure method provided by customer support.