Your refund payment account will be automatically locked once you confirm your refund method and account details. If you need to update your locked account information, please contact our customer support team via the link below:
https://support.ocean.inc/hc/en-us/requests/new
Please have the following information ready before reaching out:
- Registered email address / username
- Order number
- The account information you wish to update (e.g. bank account number, account holder name, contact details)
- Your new account details
Please note: Account updates are only available for orders with a refund status of "Unpaid". If your refund is already in progress or completed, the update will take effect for your next refund.