What information should I provide when contacting customer support?

You don't need to have everything below, but the more complete your information, the faster our support team can look into it:

1. The type of issue
2. Your Ocean account or login method
3. The store and branch name
4. The purchase date and approximate time
5. A photo of the full receipt
6. A screenshot of the Ocean page showing the issue
7. A brief description of what you have already done

If your question is about a specific purchase record, please make sure the store name, purchase date, transaction number, and other details on the receipt are clearly visible.